The trans-Tasman experience
To give you greater peace of mind and confidence, we've built flexibility into our trans-Tasman flights across all cabins. Whether you're flying between New Zealand and Adelaide, Brisbane, Cairns, Hobart, the Gold Coast, Melbourne, Perth¹, the Sunshine Coast and Sydney in Australia, we have the right seat for you.
Seats to Suit options
Our refreshed Seats to Suit offers greater flexibility and more choices to customers when flying between New Zealand, Australia and the Pacific Islands. The flexi options (worksflexi*, premiumflexi and businessflexi) allow customers to change their flights without any fee and receive a full refund if they cancel their flights.
No fee flight changes:
- Changes are permitted prior to departure for changes to the same class, same fare, same route of travel, regardless of the number of journeys/fare components changed. There is no fee for the changes, but a fare difference may apply.
- There are no service fees when you make changes online.
Fully refundable
- Cancellation is fully refundable with no refund fee payable if you cancel online before departure or where the flight is cancelled by Air New Zealand
- You can still get a refund if you don't show up for you flight, however a $100 cancellation fee² applies.
* Note: economyflexi tickets are referred to as 'worksflexi' for cross-Tasman (AU-NZ) and Islands (PI-NZ) flights for some markets. If you have booked Economy, you may see this reflected as 'theworks' or 'worksflexi' in your e-ticket.
Choose the way you fly and find the right fare option that suits you.
Economy
Our economy fare options cater to different customer needs by offering distinct service packages. theworks and worksflexi provide a comprehensive onboard experience that includes a checked bag of up to 23kg, a meal and beverages, and free seat selection. With the seat fare option, you can select and tailor services as needed for an additional price.
seat | theworks | worksflexi | |
---|---|---|---|
Travel light with 1 carry-on bag plus snack and inflight entertainment | All inclusive experience with checked bag, meal service and free standard seat select | Full service option plus flexibility if you need to make changes | |
Carry-on bag (7kg) | ✓ | ✓ | ✓ |
Snack | ✓ | ✓ | ✓ |
Inflight entertainment | ✓ | ✓ | ✓ |
Checked bag (23kg) | ☓ | ✓ | ✓ |
Meal and beverages | ☓ | ✓ | ✓ |
Standard seat select (free) | ☓ | ✓ | ✓ |
No fee flight changes | ☓ | ☓ | ✓ |
Fully refundable | ☓ | ☓ | ✓ |
Travel light with 1 carry-on bag plus snack and inflight entertainment
All inclusive experience with checked bag, meal service and free standard seat select
Full service option plus flexibility if you need to make changes
Carry-on bag (7kg)
✓
✓
✓
Snack
✓
✓
✓
Inflight entertainment
✓
✓
✓
Checked bag (23kg)
☓
✓
✓
Meal and beverages
☓
✓
✓
Standard seat select (free)
☓
✓
✓
No fee flight changes
☓
☓
✓
Fully refundable
☓
☓
✓
More information can be found in the fare rules for seat, theworks and worksflexi.
Premium economy
premiumeconomy | premiumflexi | |
---|---|---|
Enjoy a luxury leather seat with more space, premium menu and more on Boeing 777 or 787-9 flights | Premium Economy experience plus flexibility and is fully refundable | |
2xCarry-on bag (7kg) | ✓ | ✓ |
2xChecked bag (23kg) | ✓ | ✓ |
Premium check-in | ✓ | ✓ |
Priority boarding | ✓ | ✓ |
Premium meal and beverages | ✓ | ✓ |
Inflight entertainment | ✓ | ✓ |
Premium seating | ✓ | ✓ |
Standard seat select (free) | ✓ | ✓ |
No fee flight changes | ☓ | ✓ |
Fully refundable | ☓ | ✓ |
Enjoy a luxury leather seat with more space, premium menu and more on Boeing 777 or 787-9 flights
Premium Economy experience plus flexibility and is fully refundable
2xCarry-on bag (7kg)
✓
✓
2xChecked bag (23kg)
✓
✓
Premium check-in
✓
✓
Priority boarding
✓
✓
Premium meal and beverages
✓
✓
Inflight entertainment
✓
✓
Premium seating
✓
✓
Standard seat select (free)
✓
✓
No fee flight changes
☓
✓
Fully refundable
☓
✓
More information can be found in the fare rules for premiumeconomy and premiumflexi.
Premium economy is available on Air New Zealand operated Boeing 777 and 787-9 aircraft for travel between New Zealand, Australia and the Islands.
Business
businesspremier | businessflexi | |
---|---|---|
Enjoy extra leg room, leather seats, premium menu and more on Boeing 777 or 787-9 flights | Business experience plus flexibility and is fully refundable | |
2xCarry-on bag (7kg) | ✓ | ✓ |
3xChecked bag (23kg) | ✓ | ✓ |
Premium check-in | ✓ | ✓ |
Lounge access | ✓ | ✓ |
Priority boarding | ✓ | ✓ |
Fine cuisine and beverages | ✓ | ✓ |
Inflight entertainment with premium headphones | ✓ | ✓ |
Premium seating | ✓ | ✓ |
Standard seat select (free) | ✓ | ✓ |
No fee flight changes | ☓ | ✓ |
Fully refundable | ☓ | ✓ |
Enjoy extra leg room, leather seats, premium menu and more on Boeing 777 or 787-9 flights
Business experience plus flexibility and is fully refundable
2xCarry-on bag (7kg)
✓
✓
3xChecked bag (23kg)
✓
✓
Premium check-in
✓
✓
Lounge access
✓
✓
Priority boarding
✓
✓
Fine cuisine and beverages
✓
✓
Inflight entertainment with premium headphones
✓
✓
Premium seating
✓
✓
Standard seat select (free)
✓
✓
No fee flight changes
☓
✓
Fully refundable
☓
✓
More information can be found in the fare rules for businesspremier and businessflexi.
Business service is available on Boeing 777 and 787-9 aircraft for travel between New Zealand, Australia and the Islands.
Mix fares
You can choose and mix different Economy fare types on every stage of your journey. For example, if you're heading away for a weekend shopping, you may want to choose to fly there with our seat option (carry on baggage only) and fly home with our theworks option (checked-in bag plus carry-on luggage).
What's more, if you're flying with other people, you can choose a different option for each person out of the seat, or theworks product options, and still be seated together. Please note that you can't mix flexi and non-flexi fares for different people on the same sector and the same booking.
Frequently Asked Questions
What are the benefits of seat fare option?
Is seat+bag fare option still available for purchase?
How can I add a bag after I purchased a seat only ticket?
Will I receive my frequent flyer baggage allowance benefit?
Do I still get the 23kg checked baggage allowance if I already have an existing seat+bag ticket?
What are the flexi fare options available for purchase when travelling between NZ, Australia and Pacific Islands?
What are the benefits of the new flexi fare options?
What changes are permitted if I purchase a flexi fare?
Do I receive a full refund if I cancel my flexi fare booking?
Can I mix flexi and non-flexi fares when booking?
Can I change my ticket to a flexi fare if I currently have a non-flexi fare booking?
What are the price differences between non-flexi fares and flexi fares?
Can I change my booked flight to a flexible fare option with my Airpoints Dollars?
Useful links
Air New Zealand - seven times Airline of the Year winner
Airline of the Year and Best Economy Class by Airlineratings.com. New Zealand's Employer of the Year by Ranstad. Top Cabin Concept for Skynest at Crystal Cabin Awards. And much more.
1. The Seat fare option is not available to be booked on flights between New Zealand and Perth.
2. The fees are in the local currency of either the NZ or AU market, depending on the origin of the journey. If booking was made in markets other than NZ or AU, the fees in NZ dollars will be converted to local currency at time of change.