We've made some changes to Airpoints™

Yes, we have made some important changes to the Airpoints programme.

Improved Airpoints account experience online

We have redesigned your online Airpoints experience to offer you an improved way to manage your Airpoints activity and benefits. 

Simplified tier review dates

We've simplified our tier review dates for members by combining your tier review date and end of tier date.

1 Airpoints Dollar - 1 New Zealand Dollar (NZD)

For our Australian members, we've changed the value of 1 Airpoints Dollar to have a value equivalent to 1 New Zealand Dollar (NZD) everywhere in the world.

Airpoints Flexipay

We've had to temporarily remove Airpoints Flexipay when booking travel via airnewzealand.com.au. We are working towards having this back by the end of the year.

You can explore your new online experience by logging into your Airpoints account from the Air New Zealand website, tapping on the profile icon in the top right and selecting 'Your Airpoints'.

The app notification that displays in the Air NZ app when you earn Airpoints Dollars has been temporarily turned off. We hope to have this back up and running soon.

Airpoints Dollars and Status Point will continue to be added to your Airpoints account and you can view these in your activity statement in the app or in your online account.

Yes you will. Please allow 2-4 days for Airpoints Dollars and Status Points earned during the downtime to be added to your account.

Flight bookings made during the downtime may take 1-2 days to be reflected online. Please check your Air NZ app or your booking email for confirmation if you are travelling during in the next few days. 
You can add your flight to your Airpoints account before you fly and you will still automatically earn Airpoints Dollars on eligible flights. 

We have replaced our temporary cards with a fast join sign up process online. Simply scan the QR code in places you would normally find temporary cards and sign up to earn Airpoints Dollars. 

As an Elite, Gold or Silver member you may know that you had both a tier review date and a separate end of membership year date.

To improve this experience and simplify the programme, we have combined the dates. You will only have one date to remember, known as your tier end date.

We've used an example below to demonstrate the change.

Before 9 August 2024

If your tier review date was 20 February and your end of membership date was 30 March:

• You would need to earn enough Status Points to retain your Tier Status by 20 February
• Your refreshed benefits would not be available until your new membership year started on 1 April

After 9 August 2024

Using the above example, your end of membership date (now your tier end date) is 30 March:

• You'll have until 30 March to earn enough Status Points to retain your tier status
• If you retain your tier status, you'll receive your refreshed benefits the next day

Tier Upgrades

Tier upgrades can happen at any time, once you've earned enough Status Points. If you upgrade to a higher tier:

• Your new membership benefits are available the next day
• Your new tier end date will be the last day of the calendar month you were upgraded in. For example, if you are upgraded on 16 December, your new tier end will be 31 December of the following year

We've removed tier review dates and will review your account at the end of your membership year. This date is known as your tier end date and is at the end of a month.

Your tier end date will depend on the following:

• If your previous tier review date fell on the 1st-16th of a month, your tier end date is the last day of that same calendar month. For example, a 3 September tier review date becomes a 30 September tier end date.
• If your previous tier review date fell on the 17th-31st of the month, your tier end date is the last day of the following calendar month. For example, a 23 October review date becomes a 30 November tier end date. 

You don't need to earn any more Status Points to retain your Tier Status during this extended period, but it gives you extra time to earn them.

You'll be able to enjoy your new benefits immediately after your tier end date. The benefits from your previously held tier will no longer be available on the same day. 

Your end date for the Status Hold - Parental will also be adjusted to the last day of the month. 

For example, if you currently hold a Status Hold - Parental with an end date of 3 April, it will now be 30 April.

No, your Elite Partner will be active until the end of your own membership year. You can choose to change your partner each year you retain your Elite status, or we will keep the same Elite Partner on your account each year, as we do today.