Connecting at Auckland

On arrival, make your way to the duty-free shopping area and through the exit towards Immigration.

Join the queue so that an Immigration officer can stamp your passport.

If you've got an eligible passport, you can use the e-gates.

Once you've been through Immigration, make your way to the arrivals baggage hall to collect your baggage.

If you're catching a connecting domestic flight, you need to collect your baggage, clear Customs, and then transfer your baggage to your domestic flight at the check-in area on the ground floor. Between 5:30am—9:30am, the check-in area is located in Zone C, and from mid-morning—7:00pm each day, it is located in Zone A.

If you're catching a connecting international flight you don't need to collect your baggage if it has been through-checked to your final destination. If your baggage hasn't been through-checked you need to collect your baggage and clear Customs before checking in again with your departing airline.

Display screens will indicate which baggage carousel is assigned to your flight.

When you've collected your baggage, make your way to the Customs processing area for a baggage inspection.

Once you've cleared Customs, you can leave through the arrivals hall.

If you have a connecting domestic flight, you can recheck your baggage at the main Air New Zealand check-in area on the ground floor after clearing Customs. Depending on the time of your domestic flight, this area will be in Zone C (5:30am—9:30am) or Zone A (mid-morning—7:00pm). If you've had your bags tagged and hold a boarding pass you can make your way to any open bag drop. If you don't have a boarding pass or have your baggage tagged, make your way to a self-service kiosk to check in before heading to the bag drop.

Give yourself at least two hours between arriving on your international flight and departing on your connecting domestic flight. If you have less than two hours, you can make your way directly to the domestic terminal with your baggage to check in.

To travel between terminals, you can jump on the complimentary terminal transfer bus that is located outside the terminal doors as you exit. The bus runs every 15 minutes between 5:00am and 10.30pm.

If you want to walk between terminals, follow the painted green line on the footpath outside each terminal.

If you have a connecting international flight and your baggage has been through-checked to your final destination you don't need to collect your baggage or clear Immigration and Customs. Make your way to the international transfer area at the end of the arrivals area for a security screening.

If your baggage hasn't been through-checked to your final destination, make your way to Immigration, collect your baggage, clear Customs, and check in again with your departing airline on the ground floor.

If you're connecting through Auckland from a domestic flight and your baggage has been through-checked to your final destination, you do not need to collect your baggage on arrival. Make your way to the ground floor of the international terminal to check in with your departing airline.

If your baggage hasn't been through-checked to your final destination, collect your baggage from the baggage claim area on arrival and make your way to the ground floor of the international terminal to check in with your departing airline.