Request assistance for flights held in credit which were booked through a third-party

If you booked Air New Zealand flights with a travel agent or third-party who you're unable to reach to utilise your available credit, use this form to ask for our assistance.

Please ensure you've made all attempts to contact your booking agent for assistance prior to completing this form.

Air New Zealand will use the information you provide to either connect with your booking provider and put you in contact with them; or, if appropriate, we will provide direct assistance.

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**For more information on how Air New Zealand handles personal information, visit our Privacy Centre.