Phone numbers
Sales and reservations
Phone: 1800 132 476
Deaf or hearing impaired? TTY users can phone 133 677 and then ask for 1800 132 476.
Airpoints™
Visit our Airpoints™ support page for more information.
Phone: 1800 803 298
Postal address:
Air New Zealand Contact Centre
Private Bag 93537
Takapuna
Auckland 0740
New Zealand
Customer relations
If you would like to submit feedback, please use our online feedback form.
Phone: 1800 132 476
Postal address:
Air New Zealand Customer Relations
Private Bag 92007
Auckland 1142
New Zealand
Group travel
If you're organising a big trip with 10 or more people, visit our group travel support page for more information.
Phone: 1300 132 476
Email: groupsales@airnz.co.nz
Baggage help
Visit our baggage support page to find out how to report your delayed or damaged checked-in bags and lost personal property.
Cargo
Visit our international cargo contact details page for more information.
International contact numbers
Get in touch with us no matter where you are in the world.
The following are local contact numbers. You will need to dial from within the country/region listed.